Defining, Managing and Improving Processes
The model used to train participants in this two-day workshop is based on a combination of time-honoured quality improvement methods as they apply to an organisation that has been re-viewed through the twin lenses of the Process Classification Framework (designed by the American Productivity and Quality Centre www.apqc.org) and the Criteria for Performance Excellence.
Participants in this workshop will learn what a Strategic Operational Deployment Pathway is (the orange arrowed steps in the model pictured), how the Plan Do Check Act improvement 'wheel' functions, as well as a wide range of practical tools, templates and methods to take back to your organisation and put into practice.
At the end of the workshop participants will be able to confidently define, manage and improve processes.
Participants in this workshop will learn what a Strategic Operational Deployment Pathway is (the orange arrowed steps in the model pictured), how the Plan Do Check Act improvement 'wheel' functions, as well as a wide range of practical tools, templates and methods to take back to your organisation and put into practice.
At the end of the workshop participants will be able to confidently define, manage and improve processes.